Customer Service - Part 2

I was thinking more about our conflict with the telephone installer yesterday. I believe that it comes down to a culture clash - corporate vs entrepreneur point of view.

His attitude was that he didn't cause the problem, AT&T didn't cause the problem, therefore it was not a problem. Fixing the problem may or may not have been in his job description.

My attitude was - our phone dosen't work - we need to fix it. I don't care who we blame, but there is no other choice, no plan B, we need a working telephone.

It became a battle of the wills and since the phone now works, guess who won. But in all fairness, if you work for a big corporation where there is always someone else to pass the buck to, solving someone elses problem on a Saturday morning is not going to be high on your priority list.

My background as a business owner is that there is no one to pass the blame to, so problems are solved no matter what it takes or whose fault it is. Period.

In this case there were several possible solutions. Completely rewiring the apartment with new phone jacks was one solution, but when we narrowed the problem to an open circuit in a ten foot area and he would still not wire around the problem, I knew I was going to have to force him to find the problem. Total time 90 minutes, and he said it was the most difficult problem he ever had. I wish all my problems could be solved in ninety minutes.

Customer Service

My mother now has a telephone in her bedroom. This may not sound like a major accomplishment, but it was. You see she had just moved, and having spent two hours on the phone, and having to wait a week, she was in no mood for the installer to tell her that she would not be able to have a phone because there was a problem with the wiring in the building.

I called and made an appointment for the installer to return, confident that we could solve the problem. I would like to know what he was thinking, and whether he really feared for his life when my wife, my mother, and I surrounded him and assured him that he was not leaving until we had a working telephone.

I remembered a story about my former employer who had just bought a new furnace. A few weeks later, on the coldest day of the year, it quit. A repairman came out, took a look, and said he would be back the next day. My boss, pulled a Colt 45 from a drawer, and laid it on the table and said, “If I’m freezing, you are too.” The furnace was repaired within the hour.

I didn’t have to stoop to that, but it did cross my mind. After a few more threats and with my help, the problem was solved with the phones working within about an hour and a half.

This situation was complicated by the fact that my mother worked for SW Bell for 40 years retiring about 20 years ago. She knows that people would have got called on the carpet and probably fired for things that are now standard operating procedures. Things like putting a customer on hold for thirty-minutes or an installer telling a customer that a wiring issue was an insurmountable problem, would have resulted in dismissal forty years ago. Times have changed.

Having suffered through 10 years of dealing with Sprint, I was ready for anything, but long time AT&T people are still getting used to lousy service.

William Henry Fox Talbot

I’ve been reading the biography of William Henry Fox Talbot. Talbot was one of the inventors of photography and the prime proponent of the negative/positive process. He was an Englishman who lived between 1800 and 1870. During that time he had many accomplishments. Besides being a wealthy land owner and Member of Parliament, he invented the halftone process and published the first book illustrated with photographs. He was also a noted mathematician.

The biographer noted, almost in passing, at how much some people of that era were able to accomplish, especially considering that they lacked many things considered essential to modern society.

It seems that part of the answer is that modern society has reduced our ability to focus our attention on any one thing for very long. Over the years our attention span has been reduced. Personally, I have noticed in the past few years, I become restless after even a few minutes of concentration. I am always checking my email, getting up for a cup of coffee, or discovering a mindless task that needs to be done. Being able to sit down and work on a single task for hours at a time has become very difficult.

Talbot didn’t have email to check every few minutes or a telephone to interrupt his thoughts. He didn’t spend his evenings watching television. He didn’t have to maintain his Facebook, MySpace, or LinkedIn accounts. I am pretty certain that he didn’t follow anybody’s “tweets.” Times were slower, which meant he could spend hours, or days, working on complicated problems without distraction.

Today being able to multi-task is considered an asset. Multi-tasking really means not giving 100% attention to anything. Most of us are trying to do too many things and running in too many directions to give much attention to any one thing.

A few years ago I decided to define myself as a photographer, musician, and writer. What that really means is that I am not a gardener, golfer, or woodworker. By limiting my activities, I believe I have the ability to achieve more in a few specific areas.

Colossians 3:23 says, “Whatever you do, work at with all your heart, as working for the Lord not men.” To me, heartily or “with all your heart” means to give it all you’ve got. Don’t be distracted.

I understand that the Japanese have a word “muda” which generally means unproductive or simply, a waste of time. Of course, sometimes we don’t know when we are wasting time. Is spending an afternoon on the golf course a waste of time? What if it was with an important client? What if you were a golf pro and a few more hours of practice would mean more money in your pocket?

Playing music might be a waste of time for some people, but since God gave me a passion for music, not practicing would be disobedient, and probably seen by God as squandering a gift. Figuring out who were are, how God made us, and what our purpose in life is, goes a long way in helping see the best use of our time.

Vandals

For the second time in three months, while setting in my usual parking place in front of my apartment, my car was vandalized - at a cost of $2,000 each time.

I can understand why someone on drugs might hold up a convenience store to get money for a hit. Or why a desperate person might try to rob a bank. I can even understand how someone might resort to violence in a fit of anger, but to intentionally damage someone else’s property as entertainment takes a particularly sick mind.

Personally, I would recommend drug treatment programs for druggies, or job training for people who think stealing is the only way to get money, but vandalism reeks of an illness in the culture that is far deeper. It is not related to poverty, greed, or substance abuse like so much crime is. There is nothing to be gained by the perpetrator except the knowledge that they have caused harm to someone else or someone else’s property.

A psychologist might look for a diagnosis of mental illness which is somehow the opposite of compassion. Learning to feel somebody else’s pain is a learned experience and somewhere along the line, this can get corrupted to the opposite where a person might get pleasure from someone else’s pain. Sociologists might look to society and see a person crying out for attention, and doing so in a very juvenile way of striking out at random. As a Christian, I see it as a sign that Satan is still in control of this planet and that my home is in heaven, and that I will be required to deal with evil as long as I am still on Earth.

However you view it, it means we’ve got a problem. I have to admit that my first reaction was to electrify my car with high voltage so if anybody touched it with a metal object, they would be knocked on their keester. This is doable and could probably be made to only react to a metal object on bare metal, not a casual brush by. A car alarm might be a more practically choice, but I hate those things going off accidentally and a blaring horn doesn’t quite have the satisfaction of knowing a vandal tazered himself while attacking my car. My insurance company may have better suggestions.

Obviously none of these are good solutions when the root problem is a sick society that encourages violence through media and video games and does little to teach respect for property. Moreover, how can we continually teach young people that they descended from apes and then expect them to behave like humans? Did I mention that this world is not my home?

The Red Cadillac

When I was seventeen and preparing to leave for college, I needed a different car. It was 1966 and a local car dealer had a couple of good choices. There were two solid low mileage cars in my price range. One was a gray 1958 Oldsmobile Super 88. The other was a red ’57 Cadillac Coupe deVille. My father strongly suggested that I buy the Olds. Since it was mainly his money, I did.

The Oldsmobile got me through a year or two of college, and it would be another 25 years before I would get my first Cadillac. There is hardly a month goes by that I don’t remember the way I felt when I saw that red Coupe deVille sitting on that used car lot. I wonder if my life would have been different if had showed up at college in a red Cadillac instead of a gray Oldsmobile. I am sure that it would have been much different – how I am not sure.

With 1957 Cadillacs selling in the $50K range and red Coupe deVilles being among the most desirable, that is one of several pieces of bad advice my dad gave me. It was right up there with “always clean up your plate.”

Of course, if I had bought the Cadillac then, it would have been long gone and I would be regretting having sold it, like so many other cool things I used to have.

An interviewer once told a famous race car driver/collector, “If you still owned all the cars you’ve had, you’d be very rich.” The response was, “No, if I’d been rich, I would have kept all the cars I’ve owned.”

The reality is that it takes a lot of time and money to maintain an old car, just like it does all of our personal property. And in the end it will be rust. You don’t see many ’57 Cadillac any more, or ’67, ’77, ‘87’s for that matter. They were made to be driven, used-up, and replaced, which is exactly what happened.

Putting our trust in temporary material items is the very definition of our materialistic society. Peace and contentment comes only from placing our trust in the God that created us, not in the things that we created ourselves.

Bethany Medical Center

My first commercial customer, when I first started in the photography business in 1973, was Bethany Medical Center in Kansas City, Kansas. I started out processing High Contrast Copy Film for making slides from X-Rays, but soon began photographing employees, doctors, banquets, and even surgery. Bethany was very advanced in those days, having developed CPR and the world’s first coronary care unit. The term “Code Blue” came from Bethany.

While working with Bethany I had the privilege of photographing some very early open heart surgery. When Bethany Medical Center got one of the first CT Scanners in the Mid-west I was there to photograph its installation.

This week I was in the area and drove by 51 North 12th. There is no sign that there was ever a hospital there. I distinctively remember the beautiful buildings and photographing the construction photos of the multi-level parking garage where there is now just dirt and grass.

Bethany was the victim of an idiotic health care system, one of the worst among industrialized nations, where they were unable to survive because they had too many uninsured patients. In other words, by providing essential high-quality care in an underserved area, they went bankrupt. What a waste of resources, talent, and money.

Oddly the junkie houses that surrounded the hospital thirty years ago are still there and appear to be unchanged. Driving through the neighborhood I felt a sense of despair remembering the hope and excitement that surrounded this hospital not that many years ago.

The nine acre lot sold for $50,000 not long ago to a non-profit that hopes to build a senior living center, but so far, it remains an empty lot.

Relationships

I found out very early in my business career that business, like everything else in life, is all about relationships. When I first started in the photography business in 1973, an older gentleman named Elgin Smith took me under his wing and introduced me to people I needed to know.

Since that day I have seldom done business with anyone other than friends. I believe that friendship, or the potential for friendship, is the first priority. It is all about whom you know and who knows you.

I am a member of the Overland Park and Leawood Chambers of Commerce and other organizations primarily to meet new people and figure out who I want to do business with and count as my friends.

It has been said that your best friends are those that bring out the best in you. Looking for people who can encourage me, who I can learn from, and want the best for themselves and those around them are pretty good criteria for new relationships.

I have learned that being a person that people want to hang out with is far more important than specific skills. In music, the musicians that get the best jobs are not necessarily the ones with the best chops, but rather, the ones that other people want to be with. The same is true to varying degrees in other professions as well.

I send out a weekly newsletter via email. I think it is good marketing, but more importantly, the responses tell me who I might want to do business with. If somebody isn’t interested in what I am doing, I probably won’t be interested in doing business with them either. That seems pretty straight forward to me.

If you want friends, be a friend. If you want people to be interested in you, be interested in them.

Eight years and three crises ago

With the election looming, I thought I would give a little bit of perspective on the past eight years without endorsing either candidate.

When George W. Bush came to office he faced at least three major issues. First there was a small bunch of terrorists living in the mountains 10,000 miles away that wanted to kill Americans. Second, there was an education crisis looming with an increasing number of people dropping out of high school. Very soon large percentages of the population would be unemployable and on welfare. Third, there was a debt crisis. Millions of people were in debt up to their eyeballs with overextended mortgages and credit cards. This would sooner or later cause a credit crash, causing many banks and financial institutions to fail, resulting in economic disaster.

September 11, 2001 proved that the terrorist had the will and ability to carry out their threats. The Clinton administration had already identified Bin Laden as the leader but failed to act on his threats. Out of retaliation as much as anything, we are now involved in two expensive and drawn out wars.

“No child Left Behind” was enacted to try to stem the tide of high school dropouts, but has had questionable success because the problem is a culture issue not lack of money or testing.

Republicans tried unsuccessfully to regulate the mortgage industry fearing massive bank failures if subprime and freewheeling mortgage markets continued unabated, but the Democratic congress didn’t want anything that would making it harder for low or middle income people to buy a house or have easy access to credit, so nothing was done.

Here we are: the credit crisis happened, largely due to a Democratic Congress, but the Republicans didn’t really help either. The high school dropout rate is higher than ever which nobody seems to have any good answers or is even addressing. Wars continue that we should have never been involved with in the first place and we have done nothing to try to convince the terrorists that they need to reconsider their agenda.

I don’t see a lot of answer for these questions from either party. Just my opinion.

Learners vs learned

Photokina was last week. Photokina is the gigantic world’s fair of imaging held every other year in Cologne, Germany. In 2006, 162,000 people attended from 152 different countries. When my wife and I attended Photokina twenty years ago, there was no hint that the future of photography was anything but film and chemistry.

At the time, I was one of the country’s experts on what is now an archaic technology, black and white film and black and white printing. But things change. The news out of Cologne is the reinvention of photography. Everything is different.

The reason I am back in photography after a twelve year hiatus is that everything is new and exciting. The quality and versatility we are getting from digital photography makes film and chemistry seem like ancient times, yet there are always those that hang onto the past. These are the learned people, the experts on the old ways of doing things.

“Learned” people are perfectly suited for the last generation. “Learners” are the ones ready to move ahead with the next generation. This has nothing to do with age and everything to do with attitude. The book of Ecclesiastes in the Bible says that it is foolish to long for the old days. The wise look to the future.

I find myself getting excited on Sunday nights because I realize I get to go to work the next day and do some cool stuff. This may not mean I am wise, but I think it does put me in the minority. It seems like a majority of people are just putting in their time waiting for Social Security to kick in. Their creativity was squeezed out of them in grade school and then the corporation put them in a box. The next step is for the undertaker to drive the nails in the box.

Those who are learners are always looking for new ideas, and new ways of doing things. They are excited about the prospects of the future. They read, look around, and listen to what others are saying. That’s the group I want to be part of. I think Photokina 2010 is calling me.

Six Blocks

For several years my wife and I lived near 47th and Oak in Kansas City, Missouri. I would often go out for walks. If I walked three blocks to the west I would pass Mercedes and Porches along the curb. If I walked three blocks east, I would pass old sofas and refrigerators along the curb.

The contrast could not be more startling. Without leaving my zip code, I could see people in the highest social-economic and the lowest social-economic situations. Within in a few blocks there were people who appeared to be completely oblivious to the other group’s situation; and they certainly didn’t understand each other.

To the impartial observer like me, who cannot really relate to either group, it is clearly not a matter of opportunity in the geographical sense, but possibly lack of opportunity in the culture sense.

If your culture says that talking to the police makes you a snitch, you will live in a high crime neighborhood. If your culture tells you that excelling in school makes you uncool, you will have no education. If your culture tells you that having to be at work at 8:00 takes away your freedom, you will not have job.

If your culture tells you that dropping 100 grand on a car makes you important, you will do whatever it takes to get the wheels. If your culture tells you that a 10,000 square foot house is the definition of success, you will sacrifice your friends to get it.

Jesus came to free the captives from this culture of poverty and also from the culture of more is better. As Christians we need to find ways to point people to the truth that there is a better way to live.

To change the culture, don’t write laws – write songs.

Handing off the baton

I enjoyed watching the Olympics this year. One of the tragedies was watching both the men and women’s 4X100 relay teams drop the baton.

Anybody who has ever participated in a track meet in high school knows that handing off the baton is the most basic and fundamental skill in relay running. How could Olympic level runners drop the baton – twice.

The answer is actually pretty simple, they didn’t practice. The relay teams were all-star teams, meaning they were all the best in their category, but had never really worked together. Just because you put the best people together does not mean that you are going to have a smooth-running team. You see this all the time. Top executives that drive the business in the ground, good politicians that do dumb things, and so-called super-groups made up of great musicians that can’t play together.

Team work is very underrated as we saw on the USA relay teams. Working well with others, understanding your role, and letting others do theirs is fundamental. In more ways than one we drop the baton. We fail to communicate, and we fail to see how we fit in.

We are all given different gifts, different personalities, and different opportunities. Understanding how we fit and handing off the baton at the right time without dropping it is a key to successful living.

Architecture Photography

Back in the Golden Age of rock & roll, when gas was cheap and phones were hard-wired, I roomed with a couple of architectural students. We were all photographers too, so naturally our late night bull-sessions centered around architecture and photography. Of course I became interested in architecture as well, as we made road trips to photography historical and significant buildings. I even took some History of Architecture classes and collected books on architecture. I have since seen and photographed even more famous buildings in Europe and the U.S. of A.

My friends went on to have successful careers as architects and designers while I stayed with photography.

Now days, when I am not photographing business people and performers, I am usually out photographing buildings.

The difference between photographing people and buildings is that with people portraiture, you move the people and the lights until you get the picture you want. In building portraiture, neither the buildings nor the sun are easily moveable, so we have to go when the sun and the building are where we want them to be. This is usually the first few hours after sunrise or the last few hours before sunset, depending upon the orientation of the building and the time of year.
The other rule of architectural photography is no converging vertical lines. The edges of the building and all vertical features should be parallel to each other and to the edge of the photo.

Do you need architectural photography? Give me a call. If you want to photograph some buildings yourself, I hope these tips are useful. Jim Mathis 913 269-6709

Dragon Eyes

Everybody has seen the bright red eyes that sometime show up in flash pictures. Red-eye first reared its ugly head with the Kodak Pocket Instamatic of 1973. Poor design put the flash directly over the lens where the flash could reflect directly off the subject’s retina and back to the film.
Red-eye is now more common than ever as camera manufactures keep putting the flash head too close to the lens. Often the size of the camera gives them little choice. The problem can be solved in several ways.

1. Don’t use on-camera flash. Use natural light or off-camera flash.
2. Make sure there is enough room light that the subject’s pupils are not wide open.
3. Pre-fire the flash so that the subject’s pupils close before the actually picture is taken (this is a very-odd but common solution provided by many camera manufactures.)
4. Retouch out the red later. (This is far easier with digital than with film.)

Professional photographers seldom have problem with red-eye because we seldom use on-camera flash except as a fill. And red-eye was not an issue before 1973 because until then it was not possible to get the flash so close to the lens axis that it would cause a problem.

So that’s the story on red-eye. I hope this will help you tame this ugly dragon.

Panoramics

We have become so accustomed to seeing the world through predetermined shapes that we forget that there are no preset shapes in art. We are used to the format of a television set or a magazine page and assume that our photographs should be 8X10 or 4x6 inches or whatever.

Photographs can be round, oval, or about any shape you like. I have always been drawn to long skinny pictures myself, and began using extreme wide-angle cameras about thirty years ago.
The next time you are trying to see something in a new way, forget about the 3:4 ratio box and think about a long box.

My primary business is people pictures, but I am also one of the few photographers with a lot of experience and affinity for panoramics. My definition of panoramic is a view greater than what the human eye can see, which is about 90 degrees.

Last roll

While sorting through some old files last night I came across some negatives and a contact sheet dated April 2003. I believe that is the last roll of film I shot. I had been alternating between film and digital depending upon the situation, but that was the last roll of 120 Vericolor. Just this morning I dropped 10 rolls of Kodak Professional film and a roll of Fuji in the trash. The film era is officially over as far as I am concerned.

The photographs I am making now are the best I have ever done and I am enjoying it more. The newest digital cameras are amazing. The prices range from $19.95 to over $33,000 which means there is a pretty good variety of cameras out there – just like there has always been.

I’ve heard a few people lament about how much time it takes to correct and print digital images using a computer, but these people obviously never worked in a darkroom. Having owned a custom photo lab for 23 years, I am sure that the vast majority of people had no idea of the work the photo lab put into making their photos look good - or more correctly, how easy it was to make them look bad.

Photoshop has dramatically changed the way I work, but it has not changed the way I see. That is the secret of photography. Ansel Adams said, “The sheer ease of making an image often leads to creative disaster.” That is more true than ever.

Ted Hubbard

A good friend died and went to be with the Lord this week. Ted Hubbard was an attorney and judge in London, England and quite possibly the wisest person I’ve ever known.

I met Ted and his wife, Gladys, through CBMC (Christian Business Men’s Committee.) When I joined the staff of CBMC in 1996, Ted held the title of “Staff Chaplain.” Four times a year Ted and Gladys would come to the United States at their own expense. They would go wherever in the U.S. they were invited and counsel , advice, hang-out, befriend, and whatever seemed appropriate at the time. The first time we got to know the Hubbards was when they road with us back from Colorado Springs to Kansas City. At the time they were in their upper seventies, British proper, and quite content to ride in the back of our GMC Jimmy the 600+ miles across Kansas. We all had a wonderful time.

It was Ted that advised us to take a long view and not make any major changes in the ministry for at least five years. That five years of talking to people, research, and planning eventually led to the opening of Homer’s Coffee House which has been a life-changing adventure for many people.

We were never able to visit Ted and Gladys in England, but saw pictures of their house in Kent and the one near the English shore. We heard about his Austin Princess and their lovely daughters.

I can’t imagine how many lives have been touched and people encouraged by this great man of God.

Travel

My Dad used to accuse my Mother and me of having the “Go Bug.” That is one of the things that drew my wife and I together. We both have a strong desire to see the world. We decided early in our married life that we would spend our money on travel and not on houses or other expensive hobbies.

The result is that after 37 years of marriage we have been to many interesting places and have closets full of pictures and our minds full of memories to prove it.

The seven years that we spent running Homer’s Coffee House were wonderful but confining. We can’t wait to hit the road to see what is out there to see.

One of the benefits of travel is that we develop a different view of the world. Confined to our own limited culture we begin to think that what is around us is normal. For example, many Americans are unaware that even though the pursuit of happiness is written into our Declaration of Independence, we are only average among the world’s nations in “happiness” surveys. According to a recent article on “60 Minutes” that very pursuit may make us unhappy. Lack of contentment is a very real cause of misery. The “happiest” people in the world are Danes even though their taxes are high by U.S. standards and they pay about $10 per gallon for gas. They drive less, drive smaller cars, and many things that are very expensive here such as health care and college are free in Denmark. But most of all, the Danes are a contented lot. They are very happy with who they are.

Seeing other parts of the world, and getting to know people from different countries is very enlightening. People who go on mission trips, student exchange programs, or otherwise develop friendships across continents, are never the same.

With airlines getting more difficult to deal with and gasoline over the $4 mark, many people are cutting back their travel plans. Don’t do it. Get out there and see America and the world. Higher cost might affect your style. We will probably find cheaper hotels, shop for airfare deals, or rent a smaller car. I expect that higher costs will cause us to have more road side picnics and fewer gourmet meals. But they won’t cause us to stay home.

Big Changes

This has been a month of big changes. My last official day at Homer’s Coffee House will be June 13. I have opened a photography studio at 10851 Mastin Suite 130, Overland Park, KS 66210. This is in Corporate Woods – the most prestigious office park in Kansas City.

I have been a photographer since I was in the fourth grade and it is really the only thing I ever made any money at, although I did work my way through college playing music. I came out of college debt free due to my ability to play the bass guitar, so that makes me a certified professional musician and a professional photographer.

As I approach sixty, I decided it was time to open my “dream” studio, and this may be it. I have been photographing my favorite people – musicians – since I first picked up a camera. I have photographed Sonny & Cher and Harry Chapin if that gives you an idea of how long I have been doing this. It is still fun and I intend to establish myself in the coming months in the Corporate Woods as a people photographer for executives, businesses, as well as performers.

I will be posting recent photos on www.MathisPhoto.net, so take a look and give me a call.

Friends

I’ve been thinking a lot lately about friendships. The problem is that there are not enough good words to describe the range of positive relationships. The two most common are “friends” and “acquaintances.”

There are people I have known for many years, that I have a great deal of respect for, that are much for than acquaintances, but if I call them “friends,” what do I call the people that I see often and have many shared experiences and shared interests? Best friends or BFFL (best friend for life) seems sort of trite.

The basic building blocks of relationships are shared experiences and shared interests. Obviously, these vary a lot from relationship to relationship. My closest friends are the people I play music with. Music speaks directly to the heart, so playing music together builds strong relationships through shared experiences, shared passions, and strong emotions. Other musicians are also among my good friends because we have a common language and shared interest. I presume people who play golf together, go hunting together, or ride motorcycles together have similar relationships.

I once asked a fellow musician if she had any good friends that had never heard her play. Her answer was one that that I have not recovered from yet. She said, “I have chosen to give my life to making music, if a friend has never even bothered to come hear me play, they wouldn’t be much of a friend.”

Along those lines, if someone showed open disdain for the things you love, whether it is music, photography, or fishing, it would be hard to maintain much of a friendship. Two of my passions in life are music and photography. For me, photography is an individual pursuit, while music is a team sport. Therefore I don’t have as many photographer friends as musician friends. But if you have spent fifty years trying to make beautiful pictures and someone says to you, “How can you enjoy life with that thing (camera) in front of your face?” It becomes hard to call that person a friend. That doesn’t mean that we don’t occasionally hurt the people we are close to, often just trying to be funny, but we do have to know when to apologize and when to be sincere. The old movie said, “Love is never having to say you are sorry.” Actually, love is saying you are sorry a lot.

In a marriage relationship, we have to plan for shared experiences and shared interests. That is what makes a long term relationship possible. Other relationships are the same way. For friendships to be real, we have to share interests, share passions, and share experiences.

Watch your heart - and the press.

Presidential candidate John McCain drew some flack this week from The New York Times for a presumed impropriety with a female lobbyist. I don’t know anything about John McCain’s personal life, but I do know that a person has to very careful with how things might look to others.

Thirty years ago my wife and I agreed that we would never be alone with a person of the opposite sex. This has been a good rule if at times a little difficult to maintain. This means that when meeting with friends, clients, or associates there may need to be three people there. If meeting with a female salesperson or associate, I always ask somebody else to come along, or else we meet in a very public place, such as a coffeehouse.

When my wife was on staff with a church, she never had one-on-one meetings except with other women. I have female friends, but I always make sure that either their husbands, my wife, or a third party is present when we talk.

I believe this plan came originally from Billy Graham. Billy and his wife have the same rule and it has served them well for decades.

This rule has served us well as well. Not only does this system prevent any appearance of impropriety, it also goes a long way in keeping our lives pure.

Big Ears

My definition of a good musician is one that can play a wide variety of styles and genres. A person who likes a wide range of music we say has “big ears.” As musicians the best thing we can do is listen to all kinds of music.

My heroes are the people who can play in a blues band on Friday, sing a contemporary song at a wedding Saturday afternoon, play in a country band on Saturday night, and lead worship on Sunday morning.

The worst thing we can do is be publicly critical or condescending of a style of music that is not our favorite. I remember when the jazz musician, Stan Kenton, criticized country music. His stature as a musician dropped many points in many people’s eyes. I’ve heard country musicians make fun of hip-hop and vice versa. Please resist this temptation. It only makes you look uninformed or worse.

I was thinking of this while watching a little bit of the Grammy’s the other night. There were 110 Grammy’s given. Only a handful were presented on air, but the Grammy for best polka album or the best traditional folk album is just as important Song of the Year. And I didn’t hear anybody making fun of another genre. We are all in this together.

Empowering

Louise and I were out of town for a few days. When we returned, I noticed a bar stool sitting in the back room. I was told that there were some screws loose. I quickly grabbed a screwdriver, tightened the screws and returned the stool to the counter.

It wasn’t until several minutes later that I realized that there is not one of our fifteen employees who are not capable of turning a screwdriver. When I related this incident to other small business owners, they all agreed that this is a common problem among entrepreneurs. We are so use to quickly solving problems that we have inadvertently trained our people to wait for us to solve their problems, no matter how small.

I realized that by not allowing, in fact insisting, that problems be solved by those present, I have made much more work for myself and stunted the growth of the business. This is probably why most start-ups need a new person to take the business to the next level. The entrepreneur is just not willing or able to hand over responsibility to others.

I would like to think that I have learned my lesson, but the truth is doing things myself is part of my make-up. “Empowering” others does not come easy.

There seem to be two types of people. Corporate types who can easily say, “That’s not MY job.” And entrepreneurs types who think everything is their job. It is hard to find a middle ground.

Music and Food

Wake up in the middle of the night in a truck stop,
Stumble in the restaurant, wonderin’ why I don’t stop.
Steve Earle – Guitar Town

I don’t know about Earle, but I do it for the food. Jennifer Lynn Smith played Homer’s last weekend. After the gig, the inevitable question came up. What’s for breakfast? Even though Jennifer is a Prius driving folkie, I recommended Village Inn – the skillet breakfast with sausage and some Tabasco. It seemed like the perfect ending to a great night of good music. She agreed and off they went for a post gig feast.

Which brings up the question, does different genres require different food. We usually think of blues and barbeque, country and fried chicken, and folk and tofu. During my early rock and roll days, every gig was finished off with two eggs over easy, hash browns with ketchup, and toast. But I don’t know if the definitive study has been made. If anybody has a clear opinion on this let me know.

Artists and athletes

I have always been a little concerned about calling a musician or a singer an artist as is the norm in the music business. But lately the term is beginning to make more sense. A performer is as much an artist as a painter or sculptor is in that sense that it is a form of creative self-expression and requires both skill and heart.

But singers, musicians, dancers, and actors are more than artists, they are also athletes. As athletes, they must train, practice, and rehearse to train their muscles to react instantly without thought. Also like athletes they may face injuries, health, and just plain getting old. But unlike in athletics, the creative side does not diminish with age. As we get older, we may not be able to play as fast, or hit the highest notes, but we can certainly play with more expression and passion as we have the gift of time behind us.

In the past it seemed like musical history was made by young people, but I am not sure that is the case now or will it be in the future. Creativity does not rely solely on flexible fingers and vocal cords. It takes clear thinking, a passion for life, and time and skill to get the art recorded in a form that others can enjoy it.

Send me a man who reads.

When I was a child by family subscribed to “Reader’s Digest.” I was always the first one to grab it. The second thing I did was go through and read all the jokes. But the very first thing I read, even before all the jokes and cute stories, was an ongoing ad series by The International Paper Company. It was a series of biographies and vignettes about people and what they liked to read. The title and punch line was always “Send me a man who reads.” ( I understand that this series ran in several national magazines in 1960-61.)

The whole point of the series was that reading is the single most affective habit and the greatest skill we can possess. There is no greater predictor of success in life than how much and what a person reads.

I am constantly amazed at the amount of information available on virtually every subject. There are books, magazines, videos, conventions, conferences, trade organizations, and on-line forums on any and every thing a person can think of. The bottom line is this: there is no excuse for ignorance.

For a Christian, primary reading should be the Bible, but after that the possibilities seem endless. The Bible has inspired more writing than any other subject in history. There are commentaries, study guides, insights, and opinions on anything a person would ever need to know.

But reading other subjects is also worthwhile. I would not consider any major endeavor without first reading everything I can find on the subject. Before we opened Homer’s Coffee House, I read six or seven books about coffee for example. I am constantly amazed by people who have very limited knowledge about an activity that they are deeply involved with, when all they need to do visit the library or a bookstore and find tons of literature about the subject.

It’s simple – “just send me a person who reads.”

There is a lion in the street!

Ever since I have been involved in retail, I have been trying to figure out the relationship between the weather and the amount of customers. This week I finally figured it out.

The weather has very little effect on business, but the weather forecast has a lot. Monday and Tuesday the television news was filled with gloom and doom – we are all going to die – news of an impending ice storm. Throughout those days we had steady rain, but the temperature remained near or above freezing with little to no ice on the streets. Business was down by 50%. (Other areas did fair worse, but our city dodged the ice.)

Finally the fear mongers got tired, the temperature dropped into the 20’s, and today with icy streets, business is back to normal. Would somebody like to explain this to me?

Proverbs 22:13 says, “The sluggard says, ‘There is a lion outside!’ or, ‘I will be murdered in the streets!’” Ecclesiastes 11:4 says, “Whoever watches the wind will not plant; whoever looks at the clouds will not reap.”

The victory belongs to the ones who are willing to go out and face the world, not huddle in front of their TV’s hearing about how bad things are. This applies not just to the weather, but in every other situation as well.

Jumping to Conclusions

The other day, two ladies were setting in the window at Homer’s. I asked if they needed anything else and one committed on the neighborhood being rather shabby. (Keep in mind that we are in one of the top 5 or 6 counties in the nation in per capita income.) I asked why she thought that and she said, because they had been setting there for over an hour and had not seen a single cab go by. I asked where they were from and she said Detroit. I presume there are neighborhoods where the taxi drivers don’t want to go in Detroit.

I decided to not explain that everybody in Overland Park has 2.3 cars and there isn’t much need for taxis. I also didn’t point out that the taxis we do have are unmarked Lincoln Town Cars. I volunteered to call them a cab, and sure enough when the cab arrived it was a silver, unmarked Lincoln.

A few days later a young man asked me what nationality I was. He was amazed when I told him that I was an American and, in fact, had lived in Kansas my whole life. He said he was quite surprised because I had a deep voice and American’s have high pitched voices. As near as I could tell he was an American. I don’t know where he had been.

This week a well-dressed man came in asked us to steam some milk, pull a double shot of espresso, and then pour the steamed milk over the espresso. I wrote “latte” on the ticket. He apparently he didn’t know that he had just described the most basic coffeehouse drink there is. I presume he also walks into McDonalds and asked them grind some beef, fry it on a grill, and put it in a bun, not realizing he had just described a hamburger.

It just keeps getting weirder out there folks.

Music, food, & drink

Somebody has probably done a study on this, but there seems to be quite a difference in what the fans of different performers eat and drink. At Homer’s Coffee House, for example, some are a bit predictable and some are not.

It is not surprising that when Randy Davenport plays that we would sell a lot of brewed coffee and apple pie because he plays country with patriotic themes. More surprising is that Kenny Gamble fans would eat so much carrot cake.

I don’t know why Bob Jenkins fans drink decaf lattes. I don’t know if it is because Bob is stimulating enough without caffiene, or they just are planning on getting to bed early.

I would be surprised if the high energy guitar sounds of Sky Blue would bring in the soy drinkers. But soy and herb teas seem to fit The Subs just fine.

Mission Blues fans drink a lot of milk shakes. Maybe it is because they heat up the place.

Maybe I will do a more detailed survey. This may be a whole new branch of science.

Disposable vs reuseable

It is a common misconception that young people are more environmentally conscience than older people. My experience shows the opposite to be true. College age and younger people are about ten times more likely to request disposable plates and cups than older people. But last night was still amazing.

Three young people (college age) came in and ordered pie. As I began to serve them pie on glass plates with stainless silverware, they asked if they could have them to go. I put the three pieces of pie in styrofoam boxes (which I hate to do), put them in a plastic bag and tossed in plastic forks. They paid the bill and immediately went over and sat down at a table, took out the boxes and began eating out of the styrofoam boxes with the plastic forks.

I went over and told them that I would be happy to put the pie on plates or give them "real" forks, but they said no, they were fine.

This is not that unusual. Eating out of plastic boxes is uncool enough, but the intentional waste of resources is inexuseable. With this sort of cavalier attitude toward single-use items, it is no wonder this country consumes far more than our share of natural resources.

Keep the main thing the main thing

The new Sprint Center in downtown Kansas City opens this week; the same week that Gary Forsee lost his job as the head of Sprint. In addition to spending millions for naming rights for the new arena, Forsee oversaw the merger with Nextel and was well respected in community affairs circles.

Unfortunately he missed one little issue – Sprint telephones don’t work. I was one of the thousands who left Sprint for another carrier after years of frustration with weak signals, dropped calls, and just plain lousy sound quality. I now enjoy talking on the phone again since I can understand what the other person is saying and I don’t live in constant fear of missing calls or loosing the signal in mid-sentence.

The lesson here, for the rest of us, is simple. Remember to keep the main thing the main thing. Don’t get distracted by side issues while ignoring the basic product or service you are trying to provide.

The same is true in our personal lives. Our relationship with God and others is the main thing. It is easy to get caught up in less important issues.

Praising vs Performing

I play in the Christian blues/rock band, “Sky Blue” in addition to my church’s praise band, so, I think a lot about the differences. The purpose, and therefore the focus, of the two are quite different. The purpose of the praise band is to lead worship, to help people see God more clearly. The focus is on the Lord. The purpose of the blues band is to entertain and the focus is on the audience. This results in some dramatic differences in the approach.

At church we do simple songs that the audience can sing along. We do not want to detract from the worship with either bad playing or virtuoso playing. We want the music to be transparent. The challenge is to keep the music from being a concert.

In Sky Blue the opposite is true. Even though a secondary goal is for people to see God more clearly, the primary focus is on the audience. We want them to know that Christians can have fun and make great music. We want them to go away thinking “What a great band!”

Two bands, two purposes, two approaches to performing – it can be a challenge to keep the two sorted out. Granted, it is easier for me because in Sky Blue I play a lead instrument and sing. In the church band, I play bass and don’t sing, so the two are dissimilar to my brain..

Most of the people reading this are probably in the same situations. What is your experience?

Bicycles

The other day some friends stopped by for coffee in the middle of their bicycle ride. They commented that the two miles from their house was quite a ride. Since I have ridden over 100 miles in a day on more than one occasion, I was not too sympathetic. When they left I noticed that they were riding “Cruiser” bikes, the kind with fat tires, wide soft seats, flat handlebars, and not very many gears.

My bicycle is not exactly the newest technology, but it does have narrow tires to reduce rolling resistance, drop handle bars for better weight distribution and better aerodynamics, a narrow seat that is actually more comfortable in the long run, and 12-speeds for hills.

I figured there might be a life lesson here. Sometimes the comfortable way is not the best way. Like pedaling a heavy cushy bike compared to a light responsive bicycle, taking the easy way out may result in a lot less satisfaction in the end. God never intended for us to be comfortable all the time. He expects us to attack life with gusto. That Lazy-Boy chair and big screen TV may be barriers to a contented and satisfying life. We need to stretch ourselves and maybe go for what looks like a little discomfort. It may be that, like that dropped handlebar, skinny-tire bicycle; it is a whole lot more satisfying in the long run.

90 and going strong

Today I attended a birthday celebration for a friend who turned 90. Bill was a pilot. He began flying DC-3’s for TWA in 1942. He met his wife her first day on the job as a flight attendant. They have been married 58 years.

In 1977, when the FAA said he was too old to fly passengers, he moved to Pakistan and then South America to keep flying. He returned to Kansas where he has been an encourager and an inspiration to thousands of people.

Bill never misses an opportunity to talk about his faith or about the great life God has given him. Because their life is filled with friends and vitality, you would never guess their age. Both Bill and Evelyn seem twenty years younger than the calendar indicates.

I often talk about the need to finish the race strong, and here are two people who are doing it.

Music Fans?

At a music conference I attended a few months, one of the speakers committed that only about 10% of the population is music fans. I was surprised by this statement because I thought everyone (well, almost everyone) loved music. I quickly realized that this percentage depends a lot on your definition of "fan."

His definition of a music fan was simply someone who liked a wide variety of music, could listen to a song all the way through, could identify different instruments and styles of playing, and could recognize virtuoso playing when they heard it. It turns out that there are not as many people in this category as most musicians believe.

The speaker was a radio consultant – the type of person that record companies hire to try to get their records played on the radio. His comment was in response to a question about why radio stations play the same tedious, unimaginative, handful of songs over and over when there are tens of thousands of recordings released every year, most of them quite good. He was explaining that radio stations are not as dumb as they seem because the vast majority of people don’t want to hear anything new and most people have very limited taste when it comes to music – probably because they only listen to a handful of boring unimaginative songs over and over again.

This would explain why it is easier to get ten thousand people to pay $75 to go to an arena, where they can’t see or hear, to see a well known performer than it is to get one hundred people to go to a much more intimate setting, with great sound, to see a solid band for fraction of the cost.

I became aware of this year’s ago when I would invite friends over to listen to music – usually a new artist that I wanted to share. I always came away frustrated because before the first cut was through they would be talking over the music about something else. I quickly learned that not many of my friends were anywhere near as interested in music as I was. For the next twenty years, music became a very personal thing where I would discover new artist, buy their records, become fans, and never tell anybody else. Only recently have I developed friends with similar interests that I can share music ideas with.

I guess the point is: God made us all different. We each have our own interests and passions. I seldom watch a football game all the way through and I would have a great deal of difficulty telling the difference between one play to the next, or one position to another. I couldn’t tell you when deer season starts, but I know the difference between a Telecaster and a Stratocaster. Isn’t it great that God didn’t make us all the same?

Be careful who you hang with

Homer’s Coffee House hosts an open mike jam session every Monday night during the summer. This is a time designed to promote community and give new or first-time performers a chance to play. At the same time it gives more established performers an opportunity to play songs that they might not normally do.

We just go around the circle and give everybody a chance to play and sing. The variety of people who show up each Monday is amazing. It is not unusual to have a person who has never sung in public before do a number followed by professional rock and roller singing a country or folk song. We never know what is going to happen.

I have noticed an interesting phenomenon. Some nights everybody sounds great, and other nights, it seems, everybody is struggling just to stay in tune. The reason, I believe, is that we are greatly influenced by those around us. If there are two or three people in a row who are having a hard time carrying a tune, the next person up, even if they are an experienced musician, is likely to struggle to stay on pitch. Conversely, a few good musicians elevate the whole group to do better.

I think this principle applies to other areas of life as well. If we surround ourselves with quality people, we are likely to perform better ourselves. The opposite is also true. If those around us are goof-offs and low-achievers, our own expectations are soon going to be diminished. This does not mean that we should totally avoid people we think are somehow “inferior,” but it does mean that we need to choose our friends wisely. It means that we need to be in a positive work environment if we want to accomplish great things.

Years ago, I played music with a guy whose favorite saying was, “Dumb is contagious.” Turns out that he was restating what the book of Proverbs says when it cautions us to not be companions of fools, but rather associate ourselves with people who will help us learn and grow.

Craftsman Part II

A friend was in last week lamenting about the quality of workmanship from the people who had come to repair her apartment. I concurred about how hard it was to find people who knew how to do stuff. I wrote about that in this blog back on September 8. Then I pointed out that our educational system is upside down with the best students discouraged from learning a craft. This leaves us with the lowest performing people doing the most important work, like repairing cars and putting on roofs.

This is contrary to scripture where the Bible tells us to work with our hands and honor those who do. When God came to Earth as a man, He chose to do so as a craftsman – Jesus, the woodworker.

I was reminded this week that a big part of the problem is the way craftsman are portrayed in the media. I happened to be watching “America’s Funniest Home Videos.” The set-up was that this four year old was showing great promise as an appliance repairman. I thought they were going to show a four year old who had dismantled his mother’s washing machine or a kid with the vacuum cleaner in pieces on the floor. Instead they showed a little boy bent over with part of his behind showing. I wonder how many hundreds of young people decided not to be appliance repairing repairmen with that one clip. I know if I was a sixteen year old with plans to go to technical school, I would have reconsidered after seeing just that one ten-second clip.

What the video really showed was that TV producers consider themselves better than appliance repairmen. This is a premise I would seriously doubt.

Servanthood

My mother and I just returned from an Alaskan cruise aboard the Royal Caribbean ship, “The Visions of the Sea.” It was a fun trip, but the thing that impressed me most was the crew.

There were 755 crew members from 51 different countries on board. Needless to say they came in all shapes and colors from many different backgrounds. The one thing they had in common was a servant’s heart. Along with that came a strong work ethic and a desire to please, not only the passengers, but each other.

We made an effort to get to know some of the crew and find out a little about them. Some were taking time off from college or right out of school, others were seasoned professionals, while I’m sure others just needed the money. But they honestly respected each other and worked hard to make the cruise a wonderful experience for everyone involved.

One of the crew members commented that the crew was like the United Nations except that here they actually liked each other. My observation is that at the U.N. the purpose is to defend your countries honor at all cost; on board ship, the purpose is to work together and get the job done. This makes a huge difference. I half jokingly suggested that we should fire the United Nations and give the job over to the crew of a cruise ship, after all most of the nations are well represented. I honestly believe that a solution could be found to most of the world’s problems within a few days.

Jesus talked a lot about being a servant. He emphasized the importance of having a servant’s heart and looking out for the other guy. As usual, we have the wrong people in places of authority. Usually, only those looking out for themselves make it to be leaders of their countries. Ambassadors are then giving the job of honoring their country and its leaders. Few have any desire or motivation to actually solve problems and help those in need.

Unfortunately, I didn’t encounter any ship crew members who wanted to go to the U.N., they would rather serve each other and their guests.

Simplicity

Several years ago I was doing both still photography and video work. I decided to drop the video because it wasn’t that much fun. I later realized why. Still photography takes a slice of life and distills it down to a clean glimpse. It seeks it tell the story in a small rectangular slice of time. Video, on the other hand, adds chaos to an already busy world.

That is why I don’t watch television. When I get home, I have had enough sound, movement, and color for the day. I don’t need manufactured stimulus to distract me.

Simplicity is a concept that seems to get short changed a lot. I see many places where complication and layers of complexity are added with little reason. For example, since I have a background in sound systems, I pay attention to things like microphones and speakers. In many places, wireless mikes have replaced wired microphones, adding complexity and unreliability with little other benefit. Every sound guy knows that wired mikes sound better, have less noise issues, and cost a lot less than wireless. Why then do they spend hundreds of dollars on microphones, receivers, and batteries for a mike that spends its life on a stand?

Cars are another example. Hybrids are big news, but they are exceedingly complicated. In the long term, that means unreliable and expensive to repair. Diesel cars are simply by comparison, get similar mileage, and last several times longer. Yet diesels have been slow to catch on in the U.S., possibly because they are simple and don’t have the high-tech image of the hybrids.

The old adage K.I.S.S., Keep It Simple Stupid, has gone out of favor. We have added layers of complexity to even the simplest pleasures such as shopping for music and talking on the telephone. I believe our lives would be a lot better if we looked for simple solutions not the most complicated solutions. The Bible says to aspire to a simply life. I am not ready to join the Amish, but I think they make some good points. A simpler life is a better life.

Yes, there is a story.

The other day couple of men were at the counter at Homer’s Coffee House. One of them picked up a copy of my book, “Saving the World, One Latte at a Time, The Story of Homer’s Coffee House.” He read the subtitle out loud and then declared, “You mean this place has a story?”

I didn’t say anything, but it sure struck me as odd. After all, every place and everybody has a story. In retrospect, that may have been the dumbest comment I’ve heard in months. Not everybody writes their story, but they certainly could. Certainly, everybody business has a long and interesting story. The hours, days, and years, of planning and sweat that make up even the most modest enterprise could easily fill a book.

Our lives are a story that we play out day by day. Our lives open like a book before us we play out our lives each step of the way.

Does this place have a story? Stories are written here everyday. People meet, get married, and start lives together before our eyes. Business deals are made and lives are changed over a cup of coffee.

I feel sorry for those poor saps who don’t see the stories, don’t know the stories, or are even surprised there is a story.

Life is Good

I saw a car with both a “Life is Good” decal and “Darwin” emblem. I agree that life is good. I believe we need to protect life, cherish life, and live life in all its forms to the fullest extinct. But the “Life is Good” idea and the Darwin emblem are a big contradiction.

Life is good because a creator god created us and every living thing. He gave us each a place, a time, and a purpose. It is pleasing to God, and to ourselves as well, when we seek that purpose.

Darwinist believe that we are here as a result of some great accident of time and space. Therefore our only purpose is what we create for ourselves. It certainly takes a lot of brain work and self-searching to find a good life in that.

One of the characteristics of this post-modern generation is that they are comfortable with contradictions. They can readily accept opposite beliefs at the same time. Others of us have a hard time believing that there are such things as: jumbo shrimp, liquid gas, original copies, constructive criticism, military intelligence, and a just war.

Thin and Rich

“You can be both rich and thin if you have self-control.” I think of that when I walk by the cookie case at Homer’s. The cookies seem to call louder than my desire to stay fit. Sometimes the cookies win, sometimes I win, but it is always a struggle. My favorite drink is still a milk shake. That wasn’t too bad back when I was six feet tall and 150 pounds. I am still six foot, but it has been a while since I saw 150, so I must limit the number of milk shakes I drink.

As for finances, the basic principle is spend less than you make. If we do that over time we will accumulate wealth. If we spend more than we make, we accumulate debt.

One of the fruits of the spirit from Galatians 5 is self-control. Self-control in our spending and self-control in our eating have clear long-term affects. The opposite of self-control is gluttony. Gluttony is a sin that has as much to do with over-consumption as it does with over-eating. We can over-consume in all kinds of areas from our houses and cars to the clothes we wear. Over-consumption is rampant in American society. Self-control is out-of-style.

I want to be thin and fit, have money in my pocket, and be a person known for self-control. They all go together.

Beauty

A few weeks ago The Washington Post ran an article about an experiment they ran. They asked world famous classical violinist, Joshua Bell, to play in the subway. He played a 45-minute concert of some of the world’s most beautiful music on a $3.5 million Stradivarius violin.

Only one person recognized him, and one other stopped to acknowledge that this was a superb music performance. The vast majority didn’t notice.

This does not surprise me at all. Every Friday and Saturday, during our concert times, people come into Homer’s Coffee House where I work, order their drinks and leave – having never even glanced at the stage.

Just about every week, somebody will comment to me about a magic moment on stage, a debut performance of a great song or a career best solo by a jazz artist, that had gone mostly unnoticed by the audience.

I don’t know what this means. It may indicate a lack of arts education in the schools, but it probably just means that we are too busy or too wrapped-up in our own affairs to pay attention to what is going on around us.

I describe myself as a musician, a photographer, and writer. What that really means is that I am an observer of life. I try to look for things of beauty around me. I might try to capture them with a camera, write about them, or show it to the world somehow through music. As a photographer it seems that my job is to look for beauty in God’s creation, and then force people to look at it by putting it in a box and hanging it on the wall.

I hope that if I heard great music in a subway station I would stop to listen – I have in the past. But I have probably missed a lot to.

God gave us beauty for our enjoyment. I believe we please Him when we take the time to do so.

Contentment

I had the privilege Sunday to make my debut with my church praise band playing bass. I play pedal steel guitar with Sky Blue, and before that, Dobro with Electric Prairie, but it had been a while since I had my trusty bass out of the house.

I began playing bass in 1964 and bought my current bass new in 1970. It is a Gibson Les Paul and every time I play it I am reminded of how much I love that instrument. Every few years for the past 37, I have gone to a music store to look at new basses, and I have never seen one that matches the tone, beauty, or craftsmanship of my old Gibson.

Needless to say, I am very content with the bass. I began thinking of other things I have that I have no intention of ever replacing – either because I consider them perfect, or I like them just the way they are.

Number One – my wife, she’s perfect.
My car – a Volkswagen Passat. If it ever wears out, I will buy another just like it.
My Emmons pedal steel guitar.
The National Tri-cone pictured on my profile.
My cat – Bonnie (she’s purrr-fect too.)
Wrangler jeans.
The leather chair that we bought 35 years ago.
The JBL speakers sitting in my living room.

There are a lot more, but you get the idea.

The Bible says to be content with what you have. Don’t go striving after newer, bigger, flashier. Sure, we can make improvement in our lives, but being content with what we have is the basis for true joy and happiness.

My Rolex

In 1976 I bought a used watch from a friend. It was a Rolex Daytona Cosmograph. I paid him $150 for it. I wore it everyday for the next half dozen years. During that time I spent about $600 to $700 keeping it running. This included sending it to Switzerland once for a clean and lube. It was becoming apparent that wearing an expensive watch everyday was not practical – a little like commuting in a Ferrari.

One day I was at a trade show in Chicago when a man offered me $1200 cash for the watch off my arm. I sold it to him on the spot and went to Dillards the next day and bought a Swatch for $50. I couldn’t have been happier. I loved the Rolex, but it was becoming a burden.

Paul Newman was photographed several times wearing a watch exactly like mine, and that model has since become known as the “Paul Newman Watch.”

Not long after that I began seeing ads wanting to buy Rolex Daytonas for $3,000 and up. The current book value is $17,000 with a recent auction high of $84,000.

Do I regret selling mine for $1200? Not at all. Sure, I would rather have $17,000 than $1,200, but, to me, a $17,000 watch would be a real burden. I could never wear it, and keeping it safe and in good working order would be a chore.

Hebrews 12:1 says, “Let us lay aside every weight…and run with endurance the race that is set before us.” Expensive watches, cars, or guitars are not bad things, but they can certainly weigh us down. I know people with cameras so expensive that they never take them out of the house, musical instruments so expensive that they never get played, and cars so expensive that they never get driven. I guess just knowing that you have them can bring pleasure, but to me they are burdens that keep us from life.

The watch that I wear now, I bought at a kiosk at Oak Park Mall. It is not a Rolex, but it works just fine and when it quits, I will throw it away and buy another one.

The Ability to Communicate

A friend of mine, who happens to be a college professor, told me the other day that his definition, or the minimum requirement, of a Bachelors Degree is the ability to communicate. A person with four years of college should be able to communicate, both verbally and in writing, in a clear concise way. I had not really thought about it before, but that seems to make sense. If that is all we learn in the pursuit of a B.A. or B.S. degree, it has been worth it.

At Homer’s Coffee House, we can tell in less than ten seconds if an applicant is someone we want to hire. It is all in their communication skills. If a person speaks clearly, looks you in the eye, and speaks in complete sentences, they are in an elite group. Chances are if that is the case, they can write clearly as well.

The ability to speak and write clearly is a primary indicator of future success in life.

Jesus was a master communicator. He was able to attract thousands to hear his stories and teachings. He didn’t have a college degree, but clearly he understood the importance of being able to make his thoughts and ideas clear.

Speaking and writing doesn’t come naturally to most of us, but instead requires work, training, and practice. Understanding the importance of communication is a good first step in making your dreams and vision a reality.

Christian Independent Artists Conference

From March 30 through April 1, Sunny Sundberg, Rob Robinson, (from Spirit's Wind) and I were in Nashville, Tennessee for the CIA Summit. (That is Christian Independent Artist, not Central Intelligence Agency.) The Summit is sponsored by Indieheaven, an organization for independent Christian musicians and performers.

The conference was a hit on three levels: entertaining, informational, and spiritually challenging. A common theme seemed to be calling or mission. Several times we heard the statement: “Do it for the mission and the provision will come.” Understand your vision or your purpose. Margaret Becker said, “If you don’t have a vision, someone will gladly provide you with one, and it will benefit them, not you.” If you know “the why” the “what” and “how” will follow.

To see photos and read the whole report, click here.

Why I Believe

I believe that Jesus is God, that he came to earth in the form of a man and taught a lifestyle based on love, joy, peace, patience, kindness, goodness, faithfulness, gentleness, and self-control. I also believe that He is coming back some day, and that whether I am alive or dead, I will meet Him in the sky and live with Him forever in a place called heaven.

But I could be wrong. Jesus could be just a myth or at best a good teacher. If that is the case, I will have lived a life of love, joy, peace, patience, kindness, goodness, faithfulness, gentleness, and self-control, and when I die, I am dead – end of story.

But if I chose to not believe and I were right; my life would probably be characterized by greed, self-indulgence, and trying to find happiness the best way I could.

On the other hand if I chose not to believe in Jesus and I were wrong and Jesus really was God and everything He said was true; I would live life my own way and then on that judgment day sometime in the future, face an eternity in a terrible place usually called hell.

To me the choice is plain. I would rather believe Jesus and be wrong that not believe Him and be right.

Friends and Fans

This morning I had breakfast with a group of men I see on a regular basis. As I walked in one of them said, “Hey, you look like Johnny Cash,” referring to my black pants and black jacket that I wear about 75% of the time. I laughed and commented that I like black. Another guy said, “If you could only sing like Johnny Cash, too.” I said, “Actually I hear that a lot,” thinking of the half a dozen people a week that say I sound like Cash. As the banter continued, I realized that none of the men in the room had ever heard me sing or even knew that I played in a band, even though I am sure I brought it up on several occasions.

Nobody there knew that I had sung “Big River” and “Folsom Prison Blues” to a packed house and cheers just three days before. I couldn’t think of a way to mention it without sounding like I was making something up or bragging, so I just let the subject drop.

The point is – most of us are multi-faceted and many areas of our lives don’t cross each other. I often ask musicians how many of their friends have heard them play. Surprisingly, the answer is often – not many. They often lament that their fans and friends are two different groups of people, making it very hard to talk about their music and musical accomplishments with their friends.

I don’t know the application to this story other than the fact that we often don’t know our friends very well. Our relationships are often superficial. It is very difficult for more than a small handful of people to know us well enough to know what we care about or what we think. It is difficult for us to know our friends and what they care about. But it is worth the effort. Everybody is worth knowing and worth finding out what makes them tick and what makes them come alive.

Forgiveness

The news is full of sectarian and ethnic violence. In Africa, the Mid-East, and elsewhere, feuds and conflict that have been going on for generations, erupt at the slightest provocation. Despite many social injustices, this country has been relatively free of such conflicts. The reason is that we have a strong culture of forgiveness.

One of the solid Christian principles that has deep roots in American society is the concept of forgiveness. Sometimes it is not easy, but we know that we must forgive others, just has God can forgive us.

Like most Americans, I have an eclectic mix of ancestors. Some members of my distant family had their land stolen from them by order of the U.S. Supreme Court when gold was discovered on their land. The U.S. Army arrested them and forced them to walk from their ancestral homes in Tennessee, North Carolina, Alabama, and Georgia to Oklahoma. Thousands died along the way. They were Cherokee and the forced march is now called the “Trail of Tears.” The Cherokee were not savages but rather successful merchants, craftsman, and farmers. This was only about four generations ago, yet the Cherokee have forgiven the United States and are loyal US citizens.

Another part of my distant family came here in colonial days fleeing religious persecution in Europe. It is seldom mentioned that they were Evangelicals fleeing persecution by the Roman Catholic Church and the Catholic controlled governments. That is what was on their minds when the establishment clause was written into the constitution. Evangelical Protestants and Catholics are both forgiving people and this is now considered ancient history.

More recently, my family members came here in search of jobs and land. They left impoverished situations in search of a better life, just as many still do today. Like today, they weren’t necessarily met with open arms. They had to work hard to prove themselves worthy to be called Americans.

Other people were kidnapped from their villages in Africa, put on ships heading to America and sold into slavery. Even though they were freed less than 150 years ago, forgiveness is the order of the day.

Without forgiveness, this country, too, would be embroiled in ethnic and sectarian violence. Just about everybody would have no trouble thinking of a “beef” against their neighbor.

The answer to world peace is easy – forgiveness. People must forgive each other for past atrocities, and keep on forgiving because we are going to keep on treating each other badly.

Square Watermelons

My old High School buddy, Wayne Norton, now Dr. Wayne Norton of the First Baptist Church in Coffeyville, Kansas, reminded me of the square watermelons grown in Japan. It turns out that all you have to do is put the watermelons in a square box while they are growing and they will grow to the shape of the box. Pretty cool, huh?

Of course the same thing happens to people. Put us in a square box while we are growing and we take on the shape of the box. Any shaped box for that matter will shape us just as well. Most of us didn’t have the opportunity to decide the type of “box” we grew up in, but since we continue to grow our whole lives, we can change boxes whenever we want.

The box may be our relationships, it may be our neighborhood, or it may be the entire culture shaped by the media, music, and entertainment that we expose ourselves to.

As adults, we have lots of control over what we put in our minds. We have dozens of TV channels, millions of songs on iTunes, thousands of books, and hundreds of magazine and newspaper titles to choose from. If we choose to degrade our lives and conform to the lowest common denominator of the culture we certainly have that option.

Romans 12:2 says, “Do not conform any longer to the pattern of this world, but be transformed by the renewing of your mind. Then you will be able to test and approve what God’s will is – his good and perfect will.”

Kansas City Star Opinion Page

I was pleasantly surprised this morning to see an essay I wrote on the Opinion page of the Kansas City Star. It is pretty much taken from this page a few months ago, so it may sound familiar to my regular readers.

In case you missed it, here is the link:
http://www.kansascity.com/mld/kansascity/news/opinion/16813778.htm

Fishers of Men

Luke 5 tells the story of Jesus calling some of his disciples from a group of fisherman. He said, “Follow me, and I will make you fishers of men.” Like many people, my image was one of an angler standing beside a trout stream or a lake, slowing casting a line. Down the shore was another fisherman doing the same thing. Occasionally they would exchange pleasantries –“Catching anything?” “No, you?”

But that is not the context here. Jesus is talking to a fishing crew who had just pulled in boatload of fish. When Jesus implied that His followers would be “Fishers of Men,” he was obviously thinking about a crew working together, repairing nets, driving the boat, hauling in the nets, and sorting fish. That is a much different picture than the loan fisherman casting a line with a rod and reel. Unlike a stringer of bass, a boatload of fish is not particularly pretty. There are all sorts of things in the net. A Biblically functioning church will have all sorts of people. Drug addicts, alcoholics, and ex-cons will be sitting next to doctors, lawyers, and teachers.

Not surprisingly, that happens everyday at coffeehouses such as Homer’s, sporting events, and often, the workplace - less often in church and Sunday School.

If we are on a fishing-boat crew, no one person can point to a fish and say that one’s mine. We are all in it together. We’re working together to build one another up, building a better community, and growing “The Kingdom of God.”

Ski Time

Well, it looks like I am not going to make it skiing this year. This is one of the few years out of the past 25 when we have not gone on a ski trip. It is not that I am such a great skier or that I even love it that much. After all, a person isn’t going to get very good at anything doing it just 2 or 3 days a year. I just love everything about skiing.

I love riding in the car across Kansas with my wife. I love the first sighting of the mountains. I love riding the lifts and having lunch on the patio of the Summit House in 20 degree weather. Then later, walking down Main Street in Breckenridge and having dinner at the Whales Tail. Oh sure, the skiing is fun too.

But the overall affect of winter sports, whether it is skiing, snowboarding, ice skating, or snowmobiling, is that it completely changes one’s attitude about winter. When I am loading the car in the parking lot at Sam’s in single-digit weather, it reminds me of unloading boots and skis in the parking lot at Copper Mountain. Walking across the yard in knee-deep snow reminds me of cross-country skiing in Yellowstone. Driving on snow-packed roads is part of the experience, and when this too is associated with something fun, it makes the whole thing more bearable.

Knowing that we have skied all morning in sub-zero weather at Jackson Hole makes going to work at plus-six no big deal. I know for a fact that my car will start at minus thirty five, so I don’t worry about it at zero. I think this is the concept that James was talking about in James 1 when he said, “Consider it pure joy, my brothers, whenever you face trials of many kinds.” He goes on to say that the trials make us mature and lead to wisdom. That is how we get stronger.

Now if I can just think of something to like about the heat this summer.

Looking out for others

One of my ongoing pursuits is trying to figure out why some people are successful at whatever they want to accomplish while others are always floundering.

One clue is found in the Bible in Philippians chapter 2, verse 4. Paul say’s “Each of you should look not only to your own interest, but also to the interest of others.” The Message paraphrases it this way, “Put yourself aside, and help others get ahead. Don't be obsessed with getting your own advantage. Forget yourselves long enough to lend a helping hand.”

This is not only scripture, but the best business advice I can think of. Zig Ziglar say’s, “You can get everything in life that you want, if you help enough other people get what they want.”

We have had a few issues lately with people either leaving early or arriving late to work. We try to accommodate people’s needs, but the real problem is that if one person has to leave early, arrive late, or call in sick, somebody else’s plans are changed. One person being late for work means somebody else has to work later than they had planned. One person’s desire to put their own plans ahead of their work commitment means somebody else has to cancel a date, change dinner plans, or miss an important meeting.

The ability to put other’s interest ahead of your own, in the long haul, translates to one thing – winners and losers. Selfishness always looses. Looking out for others always wins.

We are very fortunate in our business at Homer’s Coffee House to be able to help young people learn these principles early. It is a joy to be able to help shape the work habits of young people, greatly increasing the chances that they will be labeled with the winners, because they have learned the importance of service, hard work, and looking out for the interest of others.

The Culture of Sameness

On a recent trip to Europe, the first thing we noticed, in big cities and small towns, was that 95% of retail businesses and restaurants were single location, usually with the proprietor behind the counter. There are very few chains, big box stores, or franchises. This is in a remarkable contrast to the US where small owner-operated shops or cafés have all but disappeared. As a result we have less choice, lower quality, and certainly no personal service.

I have been trying to figure this out for several months and the conversations I have had with other small business owners are alarming. Contrary to popular belief, most can compete with the “big guys” on a level playing field quite nicely, thank you. The problem is that the field is not as level as you might expect.

Developers and landlords seem to be increasingly unwilling to rent to anyone but national accounts, (click here) to the point of canceling leases for owner-operators and seeking to fill the space with national chains. There is a growing culture that thinks that small is bad, familiarity is good, and that unique is undesirable. That is why a drive down Dodge in Omaha, or Metcalf in Overland Park or any other shopping street in any American city looks exactly the same.

A while back we were visiting relatives in a city 2,000 miles away. When the subject of lunch came up, they suggested Red Lobster, Olive Garden, or Applebee’s, the same restaurants that are within six blocks of our home. These places are all OK, but they could be anywhere. Signs of local flavor are quickly disappearing.

I don’t have a solution. I have only begun to identify the problem. I have seen window decals in Chicago saying, “Support your Local Merchants,” encouraging neighbors to support their neighbors. This might be a start, but local merchants don’t need benevolence, they just need to be able to rent prime space at market rates, have access to goods at fair prices, and be treated the same as other businesses when it comes to taxes and regulations.

It is hard to compete when the big chain down the street is getting tax breaks, strong arms the supplies to get rock bottom prices, and intentionally drives out competition. But owner-operators have the advantage of knowing the customers, knowing the community, not having to rely on reports to know how business is doing, and having consistent management.

I would like your ideas about this situation. Click on the “comments” link below.

Meeting people's needs

Churches and ministry organizations are often accused of being out of touch with the needs of the culture, and rightly so. We can go along for years being totally ineffective and be content in our own little world. But big commercial organizations can make huge mistakes as well.

Take cell phones as an example. Motorola demonstrated a handheld portable cell telephone in 1973. The press made a big deal out of it stating that the completely portable wireless telephone would change the way people lived and that the world would never be the same.

Unfortunately nobody at Motorola, AT&T, or the FCC believed it. Little effort was put into developing it and little bandwidth was assigned. AT&T was so convinced that there was no commercial potential that it gave away the technology it had developed. This was in spite of the fact that pop culture had forecast, and the public longed, for such a device for years. Dick Tracy had his wrist two-way radio in the 30’s and Adam Smart had a telephone in his shoe in a 1960’s TV show. If there was ever a demand for a new technology, this was it.

A consultant for AT&T predicted that the world-wide market for cell phones would be about 900,000. They missed it by a factor of 1,000s. There are now billions of cell phones in use. For that reason we now suffer from overcrowded frequencies due to not enough bandwidth, highly compressed signals, and a confusion of standards, resulting in poor sound, weak signals, and dropped calls. All because demand is far greater than the major players ever expected.

Even a casual observer of culture can see that there is little need for wired telephones or broadcast television, yet billions of dollars have been wasted on these technologies. People stay home to watch TV, but they need a telephone wherever they are, not the other way around. Looking at a picture of the radio spectrum it is easy to see that huge chunks are given to broadcast television while only a few slivers are designated for personal communication.

I am sure there was a reason for this at the time. Television just followed the model of radio even though radio is a portable device and portable TVs have never caught on. Who knows why portable phones were so long in coming? I tried to get a car phone in the 1960’s only to find that there was a long waiting list due to the fact that there were only a few frequencies available. Doctors and emergency personnel were given priority, so the chances of a photographer getting one were slim.

The point of all this is this: we need to be aware of people’s needs and wants and work to supply those needs. Just providing what we want to provide or what is easy is not the model demonstrated by Jesus. He met people’s needs whatever they were.

Stuff, stuff, stuff

Four year’s ago, Louise and I sold or gave away two-thirds of our possessions and moved from a four-bedroom house to a two-bedroom apartment. It was not at all an easy thing to do. In fact it was one of the hardest things we have ever done. But in retrospect, it was well worth the trouble. We had no idea how weighed down we had become with extra stuff in our life. Since then we have kind of become the “go to” people for those wishing to down size and simplify their lives.

The first thing I tell people is to figure out who you are and get rid of everything that isn’t you. For example, I now describe myself as a musician, photographer, and writer. That means that I am not a woodworker, a mechanic, or gardener. Therefore I do not need woodworking equipment, mechanics tools, or gardening tools. By my own definition of who I am, I only need musical instruments I can play, a camera that works, and a computer to write on. Everything else is superfluous and could be discarded.

Of course it isn’t that simply, but you get the idea and that is a good start. Eliminating equipment for hobbies I no longer pursued helped clean out my basement. It also helped in reducing the size of my library.

In the kitchen we had our good dishes and our everyday dishes, our good silver and our everyday stuff. The simple decision that we were good enough for the “good stuff” all the time allowed us to get rid of all the everyday day stuff and use the best stuff everyday. Our lifestyle went up and the clutter went down.

In my case at least, the accumulation of stuff was caused by the pursuit of different interests over time. I restored an old car and ended up with mechanics tools and car parts. Since I don’t even work on my own car anymore, I don’t either. Multiply that principle by twenty and you get the idea.

Clarity of purpose and a clear understanding of who we are and what we want to do will go a long way in simplifying our lives. Staying focused on our calling and sharpening our passions will help eliminate the junk in the basement and garage.

God created us with a purpose. Satan’s plan is to keep us distracted with stuff to the point that we never get around to completing God's purpose.